Refund policy
CUSTOMER SERVICE
Return Policy
Our return policy lasts for 30 days from the original purchase date for new items only. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange. The items eligible for a return, your item(s) must be unused and in the same condition that you received them. Items must also be in all original packaging and proof of original receipt must be present. The customer will be responsible for paying for any shipping costs to return purchased item(s). All shipping costs are non-refundable.
Items available for return/exchange:
ESSENTIALS
Purchased items may be returned if they are unused and in the same condition that you received them for a full refund or exchange (minus any original shipping charges) within 30 days of the original purchase. Items for return or exchange must include all original packaging. To initiate a return/exchange, please reach out to our customer service.
COLLECTION
Purchased items may be returned if they are unused and in the same condition that you received them for a full refund or exchange (minus any original shipping charges) within 30 days of the original purchase. Items for return or exchange must include all original packaging. To initiate a return/exchange, please reach out to our customer service.
Items not available for return/exchange:
GALERIE ITEMS
Our Galerie items comprise a collection of unique and custom pieces sourced from various vendors and locations worldwide. Since these items are one-of-a-kind, we cannot replace them and therefore do not process any returns. To ensure that these pieces are the right fit for you, please contact us about any specific items. We will be happy to provide more details upon request. The condition of our Galerie pieces often reflects their original state, and restoration is limited to cleaning. Further restoration or modifications by clients are at the customer's discretion after purchase.
Refund Policy
You will receive an email from our customer service regarding all the return instructions. Once your items have been received, they will be inspected. We will then notify you of your refund status. If your refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within XX days.
Sale Items & Exchanges
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please reach out to our customer service to initiate an exchange.
SALE ITEMS (if applicable):
All sale items are FINAL SALE. We cannot offer any returns, exchanges, or refunds.